Lately, an error has appeared in the Caixa Tem app of unauthorized payment when the user transfers money from digital savings to a digital wallet, such as Picpay or Mercado Pago, and there are some reasons why this error occurs.
What this article covers:
What to do when the card issuer does not authorize payment at Caixa Tem?
When you read the unauthorized payment message in the app, ideally, first, the user should try to make the payment again, between 7am and 10pm, Monday to Friday. If you still can’t, it’s a good idea to try changing the destination account, to see if the transfer is successful that way.
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Another possibility to end this unauthorized payment error is for the user to request a duplicate of the digital card in the Caixa Tem app, only with a different number. This way, you can redo the transfer attempt from the beginning.
To request a new virtual card, just click on “virtual debit card” on the app’s home screen. Then, select the option “use my virtual card now”, to appear the option of ordering the card, then just put the password of the Caixa Tem appand finally the data of your new virtual card will appear on the screen.
What are the reasons for the card issuer to refuse Caixa Tem payment?
Some of the reasons for the card issuer to give unauthorized payment in the app are a bank transaction error, which is when the system is unavailable, when the person tries to make the transaction outside the allowed time, or when the person has connection problems with your internet.
If this error persists, try contacting Caixa support by phone number 111 to find a solution to the problem.
How to make payments using Caixa Tem?
With the Caixa Tem app, you can pay bank slips, and even make purchases at several establishments that already accept this type of payment. It works like a digital debit card, that is, it only works virtually. It’s all done within the app, and you don’t need to show any documents.
In this way, it is a much safer way to go shopping, as there is no danger of losing your card on the street and someone with a bad nature using it without your consent.
