You know your small business needs more Google reviews. You know this because you probably read Google reviews yourself before choosing which company to call for service, so you know your potential customers likely do the same. You may have also heard that Google uses reviews in their algorithms when determining which companies to give top search results to. Having more positive Google reviews than your competitors can definitely be a game-changer for your small business!
But what do you do if your customers just aren’t leaving Google reviews—even when they say they will after you complete your business interaction with them? Maybe they weren’t completely satisfied with your products or services and didn’t want to tell you to your face, or maybe they just forgot because they got busy with other things. If your customers are like most people, they have a lot going on in their lives. There are constant distractions and things competing for their attention. Leaving your company a positive review is probably not at the top of their to-do list. That doesn’t mean they don’t want to leave you a good, thoughtful review. They just need you to keep the task front-of-mind for them.
Friendly reminders are a great way to do this, but many small businesses don’t have the time or a system in place to send out reminders. That’s where a service like Moxly comes in.
Moxly is a service designed specifically for small businesses to help them get more online reviews, without irritating the business’s customers. Here’s how it works: every month, a small business send Moxly the email addresses of the customers they worked with in the previous month. Moxly then sends these customers a polite email asking a simple question: “Were you satisfied with the service provided by [business name]?” If the customer clicks “yes,” they are taken to Google, where they can leave a (hopefully) 5-star review. If they click “no,” they are taken to a portal where they can leave feedback that will go directly to the business (and not be posted publicly on Google).
If a customer doesn’t respond to the first email, they are sent two additional polite reminders. Customer can unsubscribe from Moxly at any time (although very few do).
Since its launch, Moxly has proven to be a very effective means of providing small businesses with more positive Google reviews. On average, companies working with Moxly increase their Google reviews by 550%! What’s even better—they are all positive reviews! As of this writing, zero negative reviews have been published on Google for Moxly’s clients!
Moxly is a simple, affordable solution for any small business looking to increase their number of positive Google reviews. To learn more, visit their website: https://moxly.us/
