Nubank customer service can take place in different ways. Nubank is one of the most prominent digital banks in Brazil, well known and used by thousands of people.
By not having a physical branch, you may be left with the question of how to get in touch with the bank to solve problems and clarify your doubts. But don’t worry, below is a list of all Nubank service channels and a brief explanation of what each one of them is for.
What this article covers:
What is the phone number of the bank Nubank?
You can communicate with Nubank’s contact number, any day and time, through 0800 608 6236. This is the fastest means of Nubank service available to the bank.
What is the Nubank bank service email
The Nubank service email is [email protected]whose deadline for returning the answer is 5 working days, but the customer also receives it before the deadline.
How to access the Nubank chat
You can access Nubank’s chat through the bank’s own application. It’s very simple, log in with your credentials in the application, click on the question mark on the upper right side (help me) and at the end of the screen “chat with us” will appear, there are three options suggested on the screen:
- Send an email;
- Chat via chat;
- Service in pounds.
When clicking chat chat, the screen will automatically switch to the conversation.
Does Nubank bank have WhatsApp?
Nubank does not have a contact telephone number for Whatsapp🇧🇷 So, it is important to remember that, if you receive any messages through this app as if it were Nubank service, do not pass on any personal information and immediately block the number.
What is Nubank’s ombudsman?
If you have already contacted the Nubank service, and still did not get a solution to your problem or question, the ombudsman works through the telephone number 0800 887 0463, on weekdays from 9 am to 6 pm.
If necessary, the Nubank ombudsman also has an email address: [email protected]but it is recommended that you use this service channel only if the SAC has not returned or resolved the problem.
What are Nubank’s social networks for customer service?
The roxinho is on almost all social networks, and it is possible to get feedback through them too, even if it is not the most suitable channel.
Social networks are not focused on customer service, but there have been several cases in which customers were able to solve problems and clear up doubts through the bank’s Twitter or another network, through chats and comments.
In addition, it is always recommended to follow your bank through social networks, for possible announcements and news. The Nubank networks are:
- Facebook: https://www.facebook.com/nubank
- Instagram: https://www.instagram.com/nubank/
- Youtube: https://www.youtube.com/nubank
- Twitter: https://twitter.com/nubank
- Linkedin: https://www.linkedin.com/company/nubank
That’s it, now you know all the Nubank service channels, remember that the roxinho is available to you any day and time whenever you need it. Despite being recognized for its good service, the bank deals with problems like any other, the important thing is to solve them when they appear.