Shopee is a new marketplace that is a phenomenon right now. The site, which has Asian origins, arrived in Brazil recently, but has already conquered thousands of buyers across the country.
At Shopee, the buying and selling process is similar to many existing sites in the e-commerce world. Sellers can register on the platform and thus start the process of publishing their products on their page and buyers can take advantage of offers, prices and free shipping.
For Shopee sellers and buyers, it is extremely important that they know the Shopee telephone number or other contacts to answer questions or solve possible problems with the platform. With that in mind, check out the information about the Shopee phone and other communication channels on the platform below.
What this article covers:
What is Shopee?
Shopee is a buying and selling platform that has already conquered thousands of Brazilians. The reason for this is the tempting and differentiated prices from the competition, free shipping and many discount coupons available daily to its consumers.
This marketplace was created in 2015 in Singapore, to compete with other companies already established in the market, such as Aliexpress and Wish. A shopper can find everything at Shopee, from clothing to electronics and toys.
In addition to the website, the store also offers an app available for Android and iOS devices. Currently, the app has hit 200 million downloads and is now considered one of the most downloaded in the buy and sell category.
Shopee has been operating in Brazil since 2019 and has already established itself among its biggest competitors. It guarantees its customers great prices and even boosts local trade. Small and medium-sized entrepreneurs find a great sales space within Shopee, which is why more and more sellers migrate their stores to the platform.
Is Shopee reliable?
Currently, the store is indicated as a ”Regular” company on the Complain here?? Its rating is 6.0 in the evaluations of its consumers. One of the positive points of the company is that there is a response to almost all customer complaints on the platform. The overall response rate is 96.4% with an average response time of 4 hours to 3 days.
However, this does not mean that Shopee is a bad company, as what must be considered before making a purchase is the reputation and evaluation of each seller.
Shopee works as a buying and selling intermediary, so it is possible to find sellers from all over the world, including from all over Brazil. Therefore, before making a purchase, it is good to check the average delivery time. This time may vary depending on the seller and your location.
For example, international purchases can take 45 to 60 days to be delivered. Purchases made from local sellers usually take much less, but it depends on the postage time and the type of delivery.
What is Shopee’s phone number?
There is not yet a Shopee phone number for consumers and sellers, so the store does not answer any number in the national territory.
However, it is possible to contact store support without using the Shopee phone. Other service channels are made available to its users.
Can I communicate through other channels?
Currently, the store provides two communication channels for its Brazilian users, email and electronic chat on the platform. Therefore, the main means of contacting the marketplace is through the email and form within the platform itself.
In addition to email, it is possible to talk to the store through a live chat that is present within the application. The chat is inside the ”help center”, just search for ”Live Chat” to get assistance in real time. The service is available from Monday to Saturday, from 6 am to 10 pm.
For those who just need to clarify doubts, the marketplace has created a help center in order to answer the main questions of its sellers and customers. Here you can find payment, shipping, delivery, returns and refund information. Questions are divided into topics that can be accessed whenever the seller or buyer wants.