HomeBusinessLearn how to evade scams in the extraordinary FGTS loot

Learn how to evade scams in the extraordinary FGTS loot

The premise of cybercriminals is always the same: where money is available, it will be there. Now, with the release of more extraordinary withdrawals from the Severance Indemnity Fund (FGTS), it is necessary to increase care in online transactions. Those born in August can now withdraw, as of this Wednesday (25), the amount of R$ 1,000. On Saturday (28) it will be the turn of workers who were born in September.

See how cybercriminals act

Taking advantage of the large amount of money released by the federal government, cybercriminals open the Caixa Tem application and enter the victims’ main data, such as name and CPF.


To complete the registration, they have used other people’s e-mail and random cell phone numbers. In certain situations, scammers are even able to obtain what is missing through fraudulent messages or performing phishing actions.

And how do you get the data? Often through the leaks that happen on the web, especially in the last two years.

There were problems involving DataSUS, Submarino, CVC, iFood, Renner, various government agencies, Facebook and the service and call center service provider Atento.

In this way, the scammers are able to obtain the authentic data of the victims and succeed in transferring the money, also scouring the online routine of their prey.

Often, they impersonate other people and get information through conversations on social media, software breaches or verification systems.

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Federal Police investigate fraud cases

Frauds already found involving extraordinary FGTS withdrawals are being investigated by the Federal Police.

According to Caixa Econômica Federal, there are multiple protection and monitoring mechanisms at the bank, such as data validation, password authentication, document validation and second authentication factor.

With the extraordinary FGTS withdrawals, citizens need to be careful to avoid scams, especially in Caixa Tem. Image: Marcelo Camargo/Agência Brasil

Attack prevention tips

For citizens to avoid any kind of problem, some tips are very important, such as:

  • Caixa does not send messages requesting passwords, data or personal information;
  • The bank also does not send links and does not ask for device confirmation or account access via email, SMS or WhatsApp;
  • Passwords and cards are personal and non-transferable. Therefore, Caixa recommends that bank passwords should not be available on cell phones or computers;
  • Clients should not accept help from strangers, even within agencies. If they need assistance, they should always look for a duly identified CAIXA employee;
  • The bank reinforces that workers have the FGTS App, telephone 4004-0104 (capitals and metropolitan regions) and 0800-104-0104 (other regions) available for assistance, in addition to CAIXA branches;
  • Finally, Caixa clarifies that, in case of movement not recognized by the customer, requests for disputes must be made at any branch, carrying CPF and identification document.

Another tip is to always be suspicious of everything you see on the web. Be careful in your routines and don’t click on dubious links. The more you take precautions, the lower your chances of falling into possible scams.

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