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Did they cancel your flight? This digital tool will let you know your rights • ENTER.CO

They canceled the flight, there is a delay and they changed the travel itinerary. It is common for this to happen for any type of transport (air, sea or land). When this happens to you, do you know which digital tool allows you to know the rights that you can demand?

If the answer is no, then the digital tool «Rights Calculator» is the one you should have at hand. This development promoted by the Superintendency of Transport will help you to know what your rights are at the time of a mishap on your trip. The purpose of this development is to provide a new tool so that users can better channel their complaints to the entity. It is important that you know that the rights of the users are before, during and after the provision of a transport service.

For the Superintendent of Transportation, Wilmer Salazar Arias, with this app they will be able to “resolve doubts and provide guidance on the rights of users of the public air, land and water transport service in general and in relation to situations such as: possible delays, cancellations and interruptions in the provision of the service. Users, companies and entities will be able to consult the digital tool on the Superintendency’s website.

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By accessing this tool you will be able to know quickly and at any time (24 hours a day, 7 days a week) what your rights are as a user of the transport sector and the conditions to make them effective. However, it is important that you know that before claiming rights you must fulfill your duties. To make the query in this tool you must:

  1. Select the mode of transport: air, land or water

  2. Select the topic of the situation you want to consult, for example, cancellations, luggage, pets, etc.

  3. Additionally, you can select one or more filters according to what happened.

  4. Finally, click on the Find button, to know what the users who are facing the consulted situation have the right to.

Image: Supertransporte.gov.co

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