Caixa Tem is an application launched in 2020 as a way to facilitate access to Caixa’s banking services for all Brazilians. It’s a free account, where you can make transfers, pay bills, save money, receive and pay via PIX and other features.
A very common error among users when trying to access the application is the message “Unexpected error in authentication request”. This is an error related to user identification, as a security measure against fraud. Are you experiencing this problem? Keep reading to learn more and how to fix the problem!
What this article covers:
What is authentication error?
The authentication error means that the system was unable to identify the user, suspecting that it is a robot or fraud, for example. It is an unexpected error that is easily resolved by the application itself, so it usually does not require any action to be resolved.
How to resolve the authentication error?
If this error is persistent and appears every time when trying to access the Caixa Tem application, it may be necessary to reinstall the application or update it if there is a new recent update available.
Another tip is to clear the app’s cache, as follows:
- Go to the cell phone settings;
- Click on “devices” and “applications”;
- Select the Caixa Tem application and click on “clear cache”.
Then access the application and see if the message has disappeared.
What to do if the error continues to appear in Caixa Tem?
The authentication error can also occur due to some discrepancy in the registration data. Some information such as name, mother’s name and address may be incorrect and compromise access to the application. Checking this information and keeping it up to date can help prevent the error from continuing to appear. If none of the alternatives mentioned solves the problem, going to the nearest agency to seek information can solve the problem.
Authentication error makes it impossible to access the application box has, but tends to resolve itself. Some actions such as updating or reinstalling the application can help, as well as verifying registration data. As a last resort, the problem can be resolved at a Caixa Econômica Federal branch.